Contact Us

Got a question about one of the online casinos we cover, spotted something out of date, or want to suggest a new Canadian site for us to look at? This page explains what we can help with and how to get your message to the right place.

What we can help with

Canada Casinos is an independent research and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals — so we're not able to resolve individual account issues, missing bonuses or payment disputes on a casino's own platform. What we can help with includes:

• Corrections or updates to bonus terms, ratings or offer details shown on our pages
• Feedback on how we rank and review Canadian online casinos
• Suggestions for new or emerging brands worth adding to our coverage
• General questions about how bonuses, payment methods or licensing work for Canadian players
• Reports of broken links, outdated information or anything that reads unclearly

What to contact the casino directly about

If your question relates to an account you've already opened — a delayed withdrawal, a bonus that hasn't credited, verification documents, or a closed account — that has to go through the casino's own customer support team, since they hold your account details and transaction history. Every operator listed in our reviews publishes its own support contact, usually live chat or email, inside the player account area.

Before you reach out, check these first

A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before sending a message:

• For questions about who we are and how we approach our reviews, see About Us
• For guidance on setting deposit limits, self-exclusion or getting support with problem gambling, see Responsible Gambling
• For the rules governing use of this site, including our affiliate relationships, see our Terms and Conditions

A note on how we're funded

Canada Casinos may earn a commission when a reader clicks through to a casino and signs up. This is standard for comparison sites and it doesn't change how we rate or rank anyone — commission never buys a higher position, and we still flag weaknesses in operators we link to, including the ones at the top of our lists.

Response times and what to include

We aim to read and respond to genuine queries as promptly as we can, though response times will vary depending on volume. To help us answer quickly, include:

• The specific page or casino your message relates to
• What you'd like corrected, clarified or considered
• Any relevant detail, such as the bonus term or date you're referring to

We read every message that comes in, but please bear in mind we can't act as a mediator in a dispute between a player and a casino, offer legal or financial advice, or guarantee that a suggested site will be added to our coverage.

Getting the most out of your next visit

If you're here because you're comparing options rather than raising an issue, our ranked list of reviewed casinos is the quicker route — it covers welcome offers, game libraries and payment methods for the brands we currently rate. For everything else, this page is the place to start.